APSSC - BO - Operations Sales Process Specialist Job

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Our Enterprise workforce provides deep expertise to manage and operate Accenture's business functions and support client teams. They work in a wide range of functional areas including human resources, marketing and communications, finance, quality control, legal, IT, facilities and services.

Enterprise workforce professionals make sure we increase our earnings and grow as a company efficiently and effectively. We must continually update our organization and evolve to meet the ever-changing demands of the marketplace and achieve higher performance both for ourselves and our clients. Our Enterprise workforce people play a leading role in our strategic and operational programs, acting as the agents of change within Accenture itself.

We need people who can challenge conventional wisdom, offer unique perspectives and conceive more innovative solutions for our business.

Job Description

Serve as the key contact for guidance, support, and expertise on operations processes and tools, helping teams to execute business processes more efficiently. Based on acknowledged expertise, provide input to the improvement, implementation and maintenance of operational processes and tools. The Operations Sales Process Specialist provides guidance and support to, and helps coordinate activities of, Operations Sales Process Senior Analyst and Analysts. May span more than one organizational entity.

Key Responsibilities

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Provide process and tool support for one or more of the following:

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Opportunity Management (OM)

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Quality Assurance (QA)

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Develop/deliver training and communications to client teams, entity leadership and/or internal operations teams.

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Analyze, maintain and ensure accuracy of data within the operations systems according to established guidelines and as needed for system changes.

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Manage meeting preparation and follow-up, advising executives on required content and presentation.

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Volunteer process knowledge and expertise during meetings.

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Prepare, analyze, and interpret management reports.

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Design and implement new/modified processes.

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Identify process issues and analyze trends to implement improvements/solutions.

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Process security requests in line with responsibility and in accordance with data security policies.

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Address customer requests. Escalate as appropriate.

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Help roll-out process and/or tool changes across one or more organizational entities.

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Interpret policies, apply them to real life business situations and provide advice.

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Help represent organizational entity point of view in meetings and communications.

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Supervise or co-ordinate the activities of other Operations Sales Process Senior Analyst or Analysts.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time to this job.

Relationships

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Reports to: Entity Leadership, Operations Director, Operations Lead, Operations Manager, Operations Sales Process Senior Specialist, or, Finance Lead

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Supervises: May supervise one or more Operations Sales Process Senior Analysts or Analysts.

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External Relationships: None

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Education: Relevant studies/qualifications (business/executive administrative) preferred.

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Work Experience: Typically has minimum of 3 years of experience.

Work Requirements

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May be required to occasionally travel domestically or internationally

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May be required to occasionally work from home

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May be required to occasionally attend out of normal working hours conference calls

Knowledge and Skill Requirements

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Excellent oral and written communications skills

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Accuracy and attention to details; prioritizes and plans work activities

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Analytical skills; collects, researches and interprets data

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Highly proficient as end user of related operations tools and systems

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Highly proficient in Microsoft applications (Word, PowerPoint, Excel, IE, Outlook)

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Understanding of Quality Management processes and policies

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Thorough understanding of sales processes and policies

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Understanding of basic finance concepts

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Ability to work under minimal supervision and guidance

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Good facilitation and team-building skills

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Program management skills

Job: Operations
Primary
Location: China-Dalian
Organization: Internal Operations (Enterprise)
Schedule: Full-time

Job Segments: Operations, Process Engineering, Sales