BPO Sourcing Support Job

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialised business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Job Description

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Service Delivery professionals are responsible for providing service delivery across the breadth of offerings such as accounting, information technology, application development and maintenance, helpdesk services, procurement, learning and training, and human resources. The work that is performed by our delivery professionals may serve one or more clients concurrently and they may be located directly at a client site or within our global delivery network.

The Contract Service Delivery Specialist is a key focal point for client activity across Service Delivery Operations and supports the Contract Service Delivery Manager in managing the delivery of the contract scope.

Key responsibilities may include:

·Prepare and publish functional or technology performance data and tracking reports.

·Track and report compliance to agreed-upon service commitments.

·Identify actions related to service request performance issues, improvements and trends.

·May oversee or assist in managing production support and issue resolution through the broader IT team in a technology environment

·Assist in problem management. Track, report and communicate status during problem resolution.

·Facilitate and/or provide PMO support for on-going status calls or project specific calls.

·Maintain Issue & Risk log. Follow up on open action items to drive on-time closure.

·Capture minutes and actions from status calls and distribute to key stakeholders.

·Consolidate and compile regular status reports based on input from area leads.

·Track internal operational metrics and trends.

·Assist with budget and resource forecasting roll-up and reconciliation

·Work with CFM/finance team to track client financial reporting and report actuals against plan. Maintain financial dashboard and identify variances.

·Run ad hoc and recurring queries and financial reports.

·Ensure licenses, 3 rd party agreements and internal operating agreements and managed properly from an engagement perspective.

·Assist with and ensure adherence to the change management process. Maintain the change calendar schedule and follow-up to ensure changes are properly closed out.

·Monitor and follow-up with team members to ensure appropriate root-cause analysis and post mortems are performed as appropriate.

Professional

Skill Requirements:

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Proven ability to work independently and as a team member

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Ability to be flexible and work analytically in a problem-solving environment

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Excellent communication (written and oral) and interpersonal skills

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Strong supervisory, coaching and project management skills

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Must display professionalism and confidence

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Excellent customer service skills

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Proven global expertise and perspective; executive level presence and influence

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Strong organizational, multi-tasking, and time-management skills

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Excellent negotiation, influence, mediation and conflict management skills

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Excellent business acumen and industry acumen

Preferred Skills/

Qualifications:

·Service Culture Excellence

·Resource Management

·Cost Management

·Operations Management

·Operational Excellence

Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, technical/functional and management skills. Continuous learning takes place through a broad variety of opportunities and type of work. Access to the latest technological innovations and Accenture's knowledge and expertise constitute a superb platform for your professional development. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your supervisor to determine what skills you need and how to build them.
Job: Industry Specific
Primary
Location: China-Dalian
Organization: Outsourcing for Accenture Clients (Services)
Schedule: Full-time