Deskside Support Specialist Job

Accenture Services works on long-term service agreements for some of Denmark's largest companies. This includes application development, maintenance, infrastructure-services and help desk functions. In this way we help and support our clients to exceed within their area of expertise. In Accenture Services we work according to Accenture Delivery Methods, which builds on our long experience within system development. Moreover we leverage on our global network and combine our expertise in Funen, Jutland and Zealand with experts from all over the world. Thus Accenture Services offers a unique possibility to combine an interesting and challenging job with having a family and private life.

We are currently looking for a local Deskside Support Specialist.

As part of a larger support team covering sites in Denmark, you will be positioned at our customer's site in Østbirk. However, you must expect some travelling to our customers' sites in Jutland and Funen. You will be working in a support team of 9 persons providing second level IT Support, both to our customer, and to colleagues working with IT projects for our customer. You will be supported by team members' onsite and other Accenture sites as required.

Your tasks will include:

·Installation, error investigation and configuration of personal and shared IT equipment (laptops, desktops, mobile devices, printers etc.)

·Purchasing and configuring hardware, e.g. phones, mobile devices, computers.

·Communicating with the customer throughout the life cycle of each support request

·Knowledge sharing with team members and other teams located at other sites.

·Participation in IT product and solution standards (maintaining and deploying)

·Installation and configuration of special equipment related to the production, e.g. labelprinters and scanners,

·Participation in projects

·User administration

·User advisory service

Your preferred qualifications include:

·A technical education within IT, combined with at least 3 years of working experience with IT support in an office environment.

·Hands on experience with software: Windows Active Directory, HP Service Center or equivalent support tools, Lotus Notes/Domino, MS Products (e.g. MS-Office, MS-Projects), MS-Windows XP and MS-Windows Server 2003,

·Experience with ITIL (IT Service Management) and/or other IT Service Frameworks.

·Experience with hardware: printers, Mobile devices and server hardware.

·Ability to work analytically when solving problems, using a structured approach.

·Good written and spoken English, which is our corporate language. Excellent Danish skills written as well as spoken are also required.

Other requirements

·Strong communication skills. Ability to communicate with users at all levels.

·Ability to work in a sometimes hectic environment.

Career opportunity with global market leader

The right candidate will be offered a challenging position, with good possibilities for both personal and professional growth together with top professional colleagues in an informal setting.

We look forward to receiving your application as soon as possible.

Please remember to include your CV and school-leaving certificates. These can be submitted by clicking on the link below.

If you have any questions please do not hesitate to contact Peter Kornstad on 45 21 20 78 95 or e-mail peter.kornstad@accenture.com .

Job: Level 1
Primary
Location: Denmark-Kolding
Organization: Delivery Lifecycle
Schedule: Full-time