CRM Consulting Opportunities Job

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people in 49 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com .

Accenture's Consulting workforce is involved in business consulting, process design work and the application of technologies to business. A career in Consulting is varied and stimulating because each project presents a new challenge and will give you exposure to new clients, business issues, technologies and people. We need people who are able to challenge conventional thought, offer unique perspectives and conceive more innovative solutions for our clients.

Working as a consultant with Accenture, you will build core business, technology and industry expertise helping to deliver world-class business and technology solutions that enable clients to become high performance businesses. Consultants must be professionals who have an interest in how business processes work and interact. In addition, consultants need to apply their skills in project and program management while exhibiting leadership in process re-engineering and implementation of process, technology, and organizational change. Finally, consultants also need to have a working knowledge of the industry and/or the functional areas they serve.

The Consulting workforce is made up of three groups: Management Consulting, Systems Integration Consulting and Technology Consulting. This consulting group structure provides outstanding opportunities to develop highly specialized skills that will help you advance your career.

Management Consulting professionals focus on strategy and take responsibility for organizational change and business transformation.

Customer Relationship Management professionals focus on marketing and customer strategy, marketing sciences, customer insight, customer interaction, and contact center transformation. They help our clients acquire, develop, and retain satisfied, loyal customers, achieve profitable growth, and create economic value in the client's brand.

Key responsibilities may include:

· Driving, supervising and reviewing technology diagnosis and assessment activities

· Identifying opportunities for technology-related improvement based on benchmark data and doing high-level cost benefit analysis

· Developing a high level design which supports a robust technology solution, taking into account user and technical requirements

· Driving technology architecture and infrastructure design activities

· Reviewing and supervising design components

· Developing design and transition approaches

· Driving and supervising technology build, test and deployment activities

· Troubleshooting, diagnosing, and supporting application development

· Experience in Customer Relationship Management Business Acumen

· Ability to meet travel requirements, when applicable

· At least 2 years of working experience in Customer Relationship Management area

· Degree in any discipline are welcome

Professional Skill Requirements

· Proven success in contributing to a team-oriented environment

· Proven ability to work creatively and analytically in a problem-solving environment

· Desire to work in an information systems environment

· Excellent leadership, communication (written and oral) and interpersonal skills

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Job: Customer Relationship Management
Primary
Location: Malaysia-Kuala Lumpur
Organization: Consulting
Schedule: Full-time

Job Segments: Consulting, CRM, Service, Technology