Payroll Analyst Job

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Job Description

OBJECTIVE OF POSITION

·The role is responsible for providing quality HR processing support to the Business Groups by attending to and processing customer requests as assigned by the Team Lead / Function Lead accurately and in a timely manner, resolving issues and enquiries, and escalating operational issues to the relevant parties for resolution.

·Responsibilities also include performing activities such as salary calculation, pay slip creation and distribution through email, provision of data for annual salary review/variable pay budgeting, payroll enquiries and problem resolution and payroll reporting in an accurate and timely manner.

MAIN TASKS

·Maintain employee payroll records accurately and in a timely manner in SAP by complying with the Service Level Agreement, mutually agreed with the Business Groups.

·Attend to and process customer enquiries and requests by applying HR standard operating procedures and utilizing problem solving skills for resolution.

·Work in collaboration with other team members to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.

·Clear all outstanding service request tickets as assigned by the Team Lead / Function Lead by responding/ attending to the request immediately once it is assigned to individuals in the assignee group.

·Verify and resolve employee payroll discrepancies by collecting and analyzing individual employee information and confirm discrepancies with Business Group HR counterparts and alert the Team Lead / Function Lead.

·Contribute to the operational process improvement activity by providing support to the Team Lead / Function Lead in any continuous improvement initiatives.

Professional Skill Requirements

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Proven ability to work independently and as a team member

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Ability to be flexible and work analytically in a problem-solving environment

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Excellent communication (written and oral) and interpersonal skills

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Strong supervisory, coaching and project management skills

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Must display professionalism and confidence

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Excellent customer service skills

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Proven global expertise and perspective; executive level presence and influence

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Strong organizational, multi-tasking, and time-management skills

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Excellent negotiation, influence, mediation and conflict management skills

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Excellent business acumen and industry acumen

Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, technical/functional and management skills. Continuous learning takes place through a broad variety of opportunities and type of work. Access to the latest technological innovations and Accenture's knowledge and expertise constitute a superb platform for your professional development. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your supervisor to determine what skills you need and how to build them.

Job: Industry-Specific
Primary
Location: Malaysia-Kuala Lumpur
Organisation: Outsourcing for Accenture Clients (Services)
Schedule: Full-time

Job Segments: Finance, Payroll