SAP HR Functional Senior Analyst Job

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Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

We need people who can challenge conventional wisdom, offer unique perspectives and conceive more innovative solutions for our business.

Objective of position

·Utilise their SAP HR functional expertise to address incidents and problems escalated from the SAP Help Desk team. Design, build, configure, test and roll-out application fixes (change requests), according to agreed deadlines.

·Participates in Regional and Local Specific application enhancements and projects, as project team members. Design, build, configure, test and roll-out application enhancements and projects, according to agreed deliverables and deadlines.

·Work with the Applications Management teams, Development teams and Help Desk teams to ensure that services meet the terms of the Service Level Agreements with CLIENT.

·Provides mentoring and coaching to all Help Desk Analysts and junior SAP Applications Management Analysts. Responsible for ensuring that the junior Analysts demonstrate the required SAP application and business process skills.

Key

Responsibilities:

·Review information, incidents, problems and analysis collected and escalated by the SAP Help Desk team. Perform additional analysis of incidents and problems. Resolve the incidents and problems.

·Provide customer focus by ensuring that SAP HR Applications Management services are delivered to meet customer business needs and expectations.

·Ensures adherence to Corporate IT policies, guidelines, and procedures.

·Escalate incidents and problems, as necessary, to the appropriate team or vendor, while actively retaining ownership of the incident on behalf of the customer.

·Establish strong working relationships and understanding between the SAP Application Management team members, SAP Help Desk team and other support teams.

·Notify users of resolutions.

·Be aware of developments in the SAP HR application and service interruptions.

·Seek opportunities, develop and maintain knowledge of business processes, and SAP FICO/HR/Logistic functionality and configuration. Receptive to performance and developmental feedback.

·Evaluate application change requests for fixes and enhancements. Coordinate development of approved SAP FICO/HR/Logistic enhancement requests and application fixes with the SAP Technical Analyst team. Ensure the integrity of the regional application system and new business practices, processes and enhancements are understood by the SAP Applications Management team.

·Assist and support SAP Applications Management Team Lead in planning, coordinating, and ensuring timely and quality delivery of enhancements.

·Ensure that development efforts delivered by CSC are successful and on/under budget.

·Participate in Regional and Local Specific application projects, as project team members.

·Depending on project role and responsibilities, the SAP Functional Analyst may have to perform "As-Is" analysis, user requirements gathering, design "To-Be" processes, perform solution definitions, build/configure/test the SAP solution, train personnel and perform application roll-outs across the CLIENT group of companies.

·Review project deliverables and ensure quality. Ensure that the project develops sufficient documented knowledge capital to ensure that CSC can perform future support, maintenance and enhancements.

·Support the Transition Manager in ensuring that all functional and technical knowledge is captured. Identify and manage gaps in the Regional design. Ensure that the service delivery and operations team is fully trained to support the application. Perform job shadowing and go-live preparations.

·Maintains an understanding of customer Service Level Agreements.

·Deliver application support, application enhancement and developments within agreed service levels and budgetary guidelines defined in the CLIENT IT Service Level Agreement.

·Develop, implement, maintain, and ensure adherence to CSC IT support procedures.

·Develop and implement operational continuous improvement, service efficiency initiatives, application improvement, and application rationalization to better serve CLIENT business needs.

·Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action.

·Enter common solutions into the knowledge database and train the SAP Help Desk team to resolve these common issues.

·Maintain time sheets accurately and periodically.

·Share ideas and experience with team members and promote teamwork in problem resolution. Share best-practices and cross-train other team members in business process and SAP application management skills.

·Provide input into the career development and training of the SAP Help Desk personnel. Train and develop SAP Help Desk personnel into future competent and skilled SAP Support and operations personnel. Ensure that SAP Help Desk personnel have appropriate business process and SAP application knowledge. Monitor and evaluate performance and provide feedback.

·Experience in SAP recruitment is a definite bonus

·Ability to meet travel requirements, when applicable

·3 years relevant work experience

·Bachelor degree preferred

Professional Skill Requirements

·Proven ability to work independently and as a team member

·Ability to work creatively and analytically in a problem-solving environment

·Excellent leadership, communication (written and oral) and interpersonal skills

·Excellent customer service skills

Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, technical/functional and management skills. Continuous learning takes place through a broad variety of opportunities and type of work. Access to the latest technological innovations and Accenture's knowledge and expertise constitute a superb platform for your professional development. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your supervisor to determine what skills you need and how to build them.

Job: Recruiting
Primary
Location: Malaysia-Kuala Lumpur
Organisation: Outsourcing for Accenture Clients (Services)
Schedule: Full-time

Job Segments: HR, Human Resources