DESCRIPTION:
If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

Job Description

Navitaire offers a comprehensive suite of software that supports airlines' innovative efforts to capitalize on new revenue opportunities, increase operational efficiencies, enhance customer service and optimize profits. As a wholly-owned subsidiary of Accenture, Navitaire offers IT & Business Process Solutions in the areas of Revenue Management, Protection and Accounting Services, Reservations and Direct Distribution Services for the airline industry.The Operations Analyst will support a variety of production environments for customers worldwide and will work closely with other teams both locally and globally.

Specific Responsibilities of the role may include to:

You will work as part of a global team and be actively involved in the building, configuring, implementing and supporting of our extensive web-hosting infrastructure
Resolve issues for production environments, recommend / implement changes to the production environment to minimize downtime.
Part of your role will also involve the set up and administration of services as-well as client support.
A strong customer focus is critical. Responsibilities also include maintaining SLAs through proactive monitoring and patching and regular maintenance, and infrastructure software upgrades, Perform on-call roster duties on a rotational basis as required

Bachelors degree

Professional

Skill Requirements:

Experience with managing web based applications in a hosting environment
Analytical and structured problem solving skills and be able to analyse, diagnose and troubleshoot root cause technical problems.
Working knowledge of Linix/Unix operating systems, DNS, Apache, IIS, administration of Windows 2003 and 2000.
Good general knowledge of networking infrastructure.
Strong people and communication skills and be a pro-active self-starter with a high work ethic.