Customer Service Clerk with Dutch Job

Accenture´s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development ad maintenance, help desk services and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our client´s move ahead of the competition.

Job Specification

A Customer Service Clerk is in indirect contact to the customers of the client and aims to provide superior service in terms of fulfilling transactional activities and optimizing information resolution (payroll, recruitment, contracts, personnel administration, etc.).

Responsibilities:

· Incorporate a broad range of HR knowledge (internal and external processes and policies)

· Perform data look up as well as data entry in various HR administration systems (Remedy, PeopleSoft, SAP, etc.)

· Process outbound emails

· Contribute to knowledge sharing within the Core HR Administration Team

· Provide feedback for process improvements

· Identify and escalate complex issues to supervisor

· Support and sustain positive work environment that fosters team performance through own work and behavior

· If requested by supervisor: support other team members in their daily activities

· If requested by supervisor and interested: act as single point of contact for specific process/service

· If requested by supervisor and interested: provides operational statistics as requested

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Good communication skills (internal & external)

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Ability to function in a team

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Ability to learn and use efficiently different computer systems

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Completed at least High school education (advanced degree preferred)

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Fluent knowledge of Dutch language

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Good knowledge of English language

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Customer-oriented

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Ability to analyze and solve complex issues

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Self-Motivated, positive attitude and good working spirit

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Proactive, taking initiative and actively think about improvements

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Flexibility to take on additional responsibilities and tasks when required

Job: Human Resources Generalist
Primary
Location: Czech Republic-Prague
Organization: Outsourcing for Accenture Clients (Services)
Schedule: Full-time

Job Segments: Administrative, Clerical, Customer Service, Service