HR Contact Centre with Dutch Job

Accenture´s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development ad maintenance, help desk services and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our client´s move ahead of the competition.

Job Specification

Contact Centre is in direct contact with customers related to the client and aims to provide superior service in terms of providing a broad range of HR related information (payroll, recruitment, contracts, personnel administration, etc.).

Responsibilities:

· Acting as a contact point for customers/Incorporating a broad range of HR knowledge (internal and external processes and policies)

· Perform data look up as well as data entry in various HR administration systems (Remedy, PeopleSoft, SAP, etc.)

· Answering Inbound phone calls

· Processing inbound emails

· Contributing to knowledge sharing within the Contact Centre by having responsibility for a specific HR topic

· Acting as single point of contact for specific process/service if requested

· Provides operational statistics as requested

· Supporting other team members in their daily activities

· Provides feedback for process improvements

· Identifies and escalates complex issues to supervisor

· Supports and sustains positive work environment that fosters team performance through own work and behaviour

Requirements

· Good communication skills (internal & external)

· Completed at least High school education (advanced degree preffered)

· Fluent knowledge of Dutch language

· Good knowledge of English language

· Customer oriented

· Proactive, initiative taking

· Ability to learn and use efficiently different computer systems

· Problem solving and analysis skills

· Self-Motivated, positive attitude and approach

· Flexibility to take on additional responsibility and tasks when required

Job: Human Resources Generalist
Primary
Location: Czech Republic-Prague
Organization: Outsourcing for Accenture Clients (Services)
Schedule: Full-time

Job Segments: HR, Human Resources