Epic Team Lead (Revenue Cycle) - Palo Alto, CA Job

Organization: Application Outsourcing


Location: Palo Alto, CA

People within Application Outsourcing are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. As part of our Application Outsourcing team, you could be helping to provide the programming, management and maintenance services needed to implement and support installations of both custom and packaged application software.

Our AO resources can expect to:

·Incorporate skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.

·Receive ongoing training to build and extend professional, technical and management skills in all areas

·Enjoy our comprehensive and generous benefits package

The Team Lead is responsible for delivering the support, maintenance and development of an application or application module supported by a High Performing Team (HPT). The primary responsibility of a Team Lead is to provide work request and personnel management at a team level, manage performance to quality and service levels. The Team Lead manages the team members' adherence of standard processes, maintenance of quality and performance to service levels and schedule. The Team Lead works collaboratively with the Clinical Support Manager and Billing Support Manager to coordinate project schedules, budgets, work request management, resource planning, work authorization and manage knowledge transfer. The Team Lead participates in functional review and design, and is responsible for Process Excellence within the team. The Team Lead should be certified in the application(s) in which they will be managing. This role will require production support for applications 24hrs a day, seven days a week when assigned as a contact.

Basic

Qualifications:

·Certified in one, or more, Epic Revenue Cycle modules (Hospital Billing, Professional Billing, ADT, etc.)

·Minimum of 6 years experience in a support, post implementation role

·Minimum of 1 year in a team lead or managerial capacity

Additional Preferred

Skill Requirements:

·Previous H&LS team lead experience

·Epic implementation and support leadership experience

·Software package support leadership experience

·On/Offshore support model leadership experience

·Clinical or Health & Life Science experience is an advantage

·Has interacted extensively with senior business and IT executives

·Has directed large-scale software application service delivery teams

·Planned and managed complex IT programs including planning, budgeting, resource management, deliverable development, timelines, issues and risks

·Worked extensively with software vendors on IT service delivery engagements

·Demonstrated deep experience with software application lifecycle methods, processes and tools

·Has a baccalaureate degree or must be approved by Client

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

We are an Equal Opportunity Employer.
Job: Technology
Primary Location: USA-CA - Palo Alto
Organization: Outsourcing for Accenture Clients (Services)
Schedule: Full-time

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto