DESCRIPTION:

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

Job Description

People within the Client Operations-AO workgroup are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Client Operations is where the majority of Services people reside and, typically, people in the workgroup are based permanently at a client location. Application Outsourcing (AO) incorporates skills which support the programming, management and maintenance services required to implement and support new installations or maintain and improve existing legacy systems for our clients.

Purpose of the Job

To design and write simple to moderate programs and to provide relevant support to operational support and support service teams as required

Main Responsibilities/Tasks

To efficiently code, debug and unit test simple to moderate programs. This includes new development and / or modifications to existing programs on the Supply Chain Management System
Compile designs for simple to moderate programs
To investigate user requests in order to determine and correct root cause of incidents
Assist business/system analyst with definition and analysis of enhancements and new developments
Work with users to define program and system requirements as required
Prepare complete system documentation in the design, programming, testing and release phases of the system development life cycle; and
Provide documentation support to project team, including maintenance of technical documentation, user manuals, and training materials

General and administrative tasks

To efficiently code, debug and unit test simple to moderate programs. This includes new development and / or modifications to existing programs on the Supply Chain Management System
Compile designs for simple to moderate programs
To investigate user requests in order to determine and correct root cause of incidents
Assist business/system analyst with definition and analysis of enhancements and new developments
Work with users to define program and system requirements as required
Prepare complete system documentation in the design, programming, testing and release phases of the system development life cycle; and
Provide documentation support to project team, including maintenance of technical documentation, user manuals, and training materials

General and administrative tasks

Submit weekly status report to team leader in agreed format
Perform tasks according to standards and procedures and within pre-defined timelines
Work effectively as part of a team and seek to support the team's goals
Deliver the required deliverables as per applicable task assigned
Oral and written communication to supervisor/team leader
Work according to the15-minute rule when solving problems, ie.if a problem is not solved within 15 minutes the supervisor should be involved to provide guidelines
Problems should be identified and escalated to the supervisor with sufficient lead-time to avert crises, this includes communication when the target date is not met or when the risk of not meeting the target date exists
Identify changes in scope or work effort that could result in budgetary overrun or the missing of delivery dates
Broaden own technical, (.NET and Entire-X), functional (Supply Chain Management and Asset Management) and industry (Government) skill base
Engage in formal or informal knowledge transfer
Perform related work as per Client's IT and Operations Standards; and
Adhere to project standards and procedures

Other Features of the Job (e.g. location, travelling, shift hours, etc.)

Professionalism
Open plan office
Overtime when required

Must be a South African Citizen

Please note that NIA security clearance will be required for candidates that have been shortlisted

Please note that preference will be given to AA applicants

Relevant qualification/courses