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Description

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Accenture's Consulting workforce is involved in business consulting, process design work and the application of technologies to business. A career in Consulting is varied and stimulating because each project presents a new challenge and will give you exposure to new clients, business issues, technologies and people. We need people who are able to challenge conventional thought, offer unique perspectives and conceive more innovative solutions for our clients.

Working as a consultant with Accenture, you will build core business, technology and industry expertise helping to deliver world-class business and technology solutions that enable clients to become high performance businesses. Consultants must be professionals who have an interest in how business processes work and interact. In addition, consultants need to apply their skills in project and programme management while exhibiting leadership in process re-engineering and implementation of process, technology, and organisational change. Finally, consultants also need to have a working knowledge of the industry and/or the functional areas they serve.

The Consulting workforce is made up of three groups: Management Consulting, Systems Integration Consulting and Technology Consulting. This consulting group structure provides outstanding opportunities to develop highly specialised skills that will help you advance your career.

Job Description

Systems Integration Consulting professionals are responsible for delivering large-scale, complex programmes that marry processes with technology to help our clients achieve high performance.

JD Edwards professionals design, implement and deploy solutions using JD Edwards products to achieve defined business goals. They maintain skills in JD Edwards applications process design and configuration; JD Edwards application design, development, integration, testing and deployment; and JD Edwards application technical architecture.

JD Edwards Functional professionals design, implement and deploy JD Edwards application modules for managing key enterprise financial, supply chain, human resources and manufacturing functions.

Key responsibilities may include:
? Providing estimating, forecasting and workplanning assistance
? Planning and managing Application Assessment and Requirements activities
? Assisting clients in defining key capabilities/requirements that will enable their strategy
? Defining application entrance and exit criteria
? Being recognised as an expert on one or more application vendors/products
? Creating project deliverable templates and standards (e.g., including process standards)
? Creating complex conceptual designs, including application interfaces and interactions
? Planning and managing programme-wide application build, test, and deploy activities
? Identifying and monitoring interdependencies between various application implementation activities
? Planning and establishing after go-live activities including ongoing support
? Participating in recruiting activities in your geography

Qualifications

? [Deep skills in JDE-Advanced Planning System (APS), JDE-Configurable Network Computing (CNC), JDE-Customer Relationship Management (CRM), JDE-Distribution, JDE-Enterprise Performance Management (EPM), JDE-Financials, JDE-Human Resources Management (HRM), JDE-Payroll (HR-PY), JDE-Logistics, JDE-Manufacturing, JDE-EnterpriseOne, JDE-Order Management, JDE-Plant Maintenance, JDE-Projects, JDE-Supply Chain Management (SCM), JDE-Supplier Relationship Management (SRM), JDE-Treasury (TR)]

? Ability to meet travel requirements, when applicable
? [Include years of experience]
? [Include required degree/education]

Professional Skill Requirements

? Proven ability to build, manage and foster a team-oriented environment
? Proven ability to work creatively and analytically in a problem-solving environment
? Desire to work in an information systems environment
? Excellent communication (written and oral) and interpersonal skills
? Excellent leadership and management skills

[Optional general training message:]
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialisation. We offer a variety of formal and informal training programmes at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Job
Systems Integration

Primary Location
Canada-Alberta - Calgary

Organisation
Consulting

Schedule
Full-time]]> http://accenture.jobs2web.com/job/CANADA-ALBERTA-SI-JD-Edwards-Functional-Manager-Job-CA/736605/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://accenture.jobs2web.com/job/CANADA-ALBERTA-SI-JD-Edwards-Functional-Manager-Job-CA/736605/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS
Description

If you join Accenture you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results. Choose a career at Accenture and enjoy an innovative environment where challenging and interesting work is part of daily life.

Job Description

Accenture's Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office.

The Local Technology Support Technician is responsible for supporting the customer's IT needs at Accenture's Calgary office. Ensures Local Technology Support services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, or requests. Ensures proper documentation, tracking, escalation, and follow up of all incidents. Provide first level and second level support for resolution of customer incidents. Exhibits proficient technical skills and excellent customer service focus in daily responsibilities.

The key responsibilities of this role are:

*
Provide excellent customer service to all customers in all situations.

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Develop and maintain an understanding of customer's scope of services.

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Assist with monitoring and tracking of incidents to ensure that resolution occurs within the customer's scope of services.

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Receive, log, respond to and solve customer problems or requests and ensure completion of proper documentation.

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Ensure that incident tracking tickets are kept updated with current status. Escalate when appropriate to ensure problems or requests are communicated effectively and receive proper management attention.

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Manage and assist in the maintenance or repair of appropriate technologies and peripherals to ensure availability and good working condition of all equipment.

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Manage and assist in the maintenance of hardware and software inventories, using standard asset management systems and procedures.

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Required to readily learn new skills and consider new ways to address and resolve problems.

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Implement and maintain firm standards and naming conventions on appropriate technologies. Communicate standards to customers.

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Develop and maintain proficiency in standard incident tracking system. Stay current with information in the knowledge databases.

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Develop and maintain knowledge of customer's specific business environment.

*
Develop and maintain an understanding of LTS organization and goals.

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Provide input to and/or develop departmental procedures and incident reports.

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Participate in customer and LTS projects as required.

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Seek opportunities to improve knowledge, skills, and performance.

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Demonstrate initiative and maintain a high degree of professional conduct at all times.

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Participate in team initiatives and actively contribute to team success.

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Schedule and perform technology upgrades.

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Provide cross team support for all job responsibilities.

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Participate in purchasing functions, as required.

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Pursue LTS first level certification status in relevant technologies.

Qualifications

*

Education and Experience:

*

Bachelor degree in related field or

* 2-4+ years of relevant work experience in either personal computer, customer service, help desk, or other appropriate technology support

*
A+ Certification preferred

Technical skills:

* Knowledge at a beginner level (a minimum of six months experience, covering major aspects of the subject) in three or more of the following technologies:
* Computer and peripheral hardware
* Microsoft operating systems (Windows 7, Vista, XP)
* Microsoft Office (2007, 2003)
* BMC Remedy
* Network client services
* Print Services
* Internet technologies
* Electronic meeting software
* Video conferencing systems
* Telecommunications systems (Avaya IPT)
* Ability and desire to build additional technical skills
* Aptitude to resolve operations and network issues
* Ability to distinguish between hardware and software problems
* Ability to use internal and external resources to solve problems

Knowledge/Skills/Abilities:

* Excellent customer service skills
* Excellent communication and interpersonal skills
* Proficient problem solving and analytical skills
* Ability to follow instructions to produce desired results
* Aptitude to multitask workloads
* Ability to remain calm and courteous in challenging situations
* Ability to work with a broad range of experience levels
* Good administrative and organizational skills
* Willingness to work overtime and vary hours as required
* Willingness to travel as required
* Ability to resolve difficult customer situations and escalate issues when appropriate
* Demonstrate consistent follow-through on assigned tasks
* Ability to prioritize tasks and complete assignments in a timely manner
* Demonstrate ability to balance quality of work with task completion

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With approximately 177,000 people serving clients in more than 120 countries, the company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.

We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply.

Job
Infrastructure/IT Admin and Support

Primary Location
Canada-Ontario - Mississauga

Other Locations
Canada-Ontario

Organization
Outsourcing for Accenture Clients (Services)

Schedule
Full-time]]> http://accenture.jobs2web.com/job/MISSISSAUGA-OTHER-LOCATIONS-CA-Local-Technology-Support-Technician,-Calgary,-AB-Job-CA/754410/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS http://accenture.jobs2web.com/job/MISSISSAUGA-OTHER-LOCATIONS-CA-Local-Technology-Support-Technician,-Calgary,-AB-Job-CA/754410/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W_RSS